SupportED Help Desk

 

HELP DESK

  • Please call the FWCS Help Desk 260-467-HELP (4357). The Help Desk is open Monday - Friday 7 a.m. - 5 p.m. Please be patient as we are experiencing a high number of calls. You are able to leave a message, if a technician in unavailable and we will return your call as soon as possible.
  • You may also submit a dialogue through Let’s Talk. We answer questions and concerns as quickly as we can, but, again, we are experiencing a high volume of questions, it may take some time.
  • If you leave a message for a technician or use Let’s Talk, please include:
    • Caller’s Name (if parent)
    • Student First and Last Name (confirm spelling)
    • Phone Number
    • School
    • Grade
    • Device # (located on the bottom of your device)
    • Brief description of the issue you are experiencing